WHEN WILL I RECEIVE MY ORDER ?
After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email/SMS.
After successful verification (time frame: within 24 – 48 hours after ordered date), you can expect to receive your order within the following time frame:
In Mindanao Areas: 3 – 7 Business days
In Visayas Areas: 3 – 7 Business days
CAN I SCHEDULE THE DELIVERY OF MY ORDER ?
Our courier service is unable to provide scheduling of deliveries; therefore we can not guarantee delivery of your order for a specific time or date.
Yet you can rest assured we are working closely with our service partners to allow us to better serve you in the future
Our team will keep in touch through SMS messaging, email and online support.
WHAT IF I AM NOT AT HOME WHEN THE PACKAGE ARRIVES ?
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
You can also contact our customer service at support@solidmark.com immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.
CAN SOLIDMARK DELIVER THE PACKAGE TO MY OFFICE ?
Solidmark will deliver your order following the address you provide during checkout, whether it is your house address or office address.
In case you want to change your delivery address afterward, please send us your inquiry at www.solidmark.com.ph/contact , we will help you to change the address and also send you a confirmation once done.
NOTE: Delivery addresses can only be changed if the orders have not been shipped out yet. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our couriers.
CAN I PURCHASE MULTIPLE ITEMS AND HAVE IT DELIVERED TO DIFFERENT SHIPPING ADDRESSES ?
Sorry but currently we do not offer delivering different items to different addresses for the same order.
Should you want to have your items delivered to different addresses, we would recommend placing different orders (items to be delivered to the same shipping address should be put together in 1 order).